---
title: "Scheduling Special Events and Holiday Hours for WebChat in 8x8 Contact Center"
slug: "scheduling-special-events-and-holiday-hours-for-webchat-in-8x8-contact-center"
updated: 2026-05-17T17:34:01Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/scheduling-special-events-and-holiday-hours-for-webchat-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Scheduling Special Events and Holiday Hours for WebChat in 8x8 Contact Center

## Objective

Set up a schedule for special events or holidays for **WebChat**.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center
- Schedules
- Holidays
- IVR
- Auto Attendant

## Procedure

There will likely be many planned, and unplanned, cultural holidays or events that you will need to adjust your **WebChat**. You can easily set up a rule for a specific day, to open or close your **Webchat** between certain hours. If there are consecutive days you won't be around to chat, you will need to add each individual day. We need to set the exceptions for the holidays under *Special Events and Holidays*.

1. Log in to **Configuration Manager for Contact Center**.
2. From the Home page, select the **Schedules tab**. (Here you can see existing schedules/dates schedule for closure)
3. Create a schedule by selecting **+ Schedule** or amend a current schedule by double-clicking on the schedule name or alternatively clicking the **Pencil** **icon**.
4. Within the setup for the Schedule, set your normal working hours under *Weekly Schedule.* Under *Special Events and Holidays* you can add your exceptions for the year, month, day, etc. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/17186?sv=2026-02-06&spr=https&st=2026-11-03T23%3A24%3A50Z&se=2026-11-04T00%3A24%3A50Z&sr=c&sp=r&sig=gHdh6PLpdEfHf6WO2L6v5lb37%2BOorl20ecdgDcA6ZjU%3D)
5. Depending on what you require for a special event or holiday, you can set your schedule so that the business closes early on a holiday in comparison to the business hours set under your *Weekly Schedule*.
  - ***Alternatively***, you can have the business closed on the day by setting it to **Closed** via the dropdown. The *Choice #* options will allow you to implement this into your Contact Center Script under the *Schedule* object to play a message to the customer and allow them to leave a voicemail, route to an external number, etc.
6. Once you have set your working hours and exceptions and given the schedule a name, click **Save** to exit the page.

## Additional Information

You can set a personalised message on **WebChat** for your customers.

1. Go to **Chat design** and select the **Form** tab.
2. Go to **Offline form** and select **edit**. ![Webchat.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/7364?sv=2026-02-06&spr=https&st=2026-11-03T23%3A24%3A50Z&se=2026-11-04T00%3A24%3A50Z&sr=c&sp=r&sig=gHdh6PLpdEfHf6WO2L6v5lb37%2BOorl20ecdgDcA6ZjU%3D)
3. Select **Next**. ![clipboard_e747f0e02daee64888d31fa85986b846d.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/7362?sv=2026-02-06&spr=https&st=2026-11-03T23%3A24%3A50Z&se=2026-11-04T00%3A24%3A50Z&sr=c&sp=r&sig=gHdh6PLpdEfHf6WO2L6v5lb37%2BOorl20ecdgDcA6ZjU%3D)
4. Enter your personalised message in the **Introduction Text** field. This is what your customers will see when your chat is offline.
5. Select **Save**. ![clipboard_eeca8bf8efaef0cf7283040d8f8118020.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/7363?sv=2026-02-06&spr=https&st=2026-11-03T23%3A24%3A50Z&se=2026-11-04T00%3A24%3A50Z&sr=c&sp=r&sig=gHdh6PLpdEfHf6WO2L6v5lb37%2BOorl20ecdgDcA6ZjU%3D)
6. You do not need to make any changes in your **WebChat** script as you do in your phone script for callers to forward to another queue or give them an option to leave a voicemail, unless until you have created new scheduling, which you will need to link to your **WebChat** script.