---
title: "Searching for Inbound and Outbound Calls in Quality Management"
slug: "searching-for-inbound-and-outbound-calls-in-quality-management"
updated: 2026-04-21T16:34:11Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/searching-for-inbound-and-outbound-calls-in-quality-management"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Searching for Inbound and Outbound Calls in Quality Management

## Objective

Search for inbound or outbound calls in Quality Management.

## Applies To

- Quality Management
- Calls

## Procedure

1. Click **Search Calls** (phone icon).
2. Expand the **Date Picker** drop-down in order to select the required beginning and ending **Date**.
3. Expand **Filter By**.
4. Check **Agent Name** and click **OK**.
5. Expand **Agent Name**.
6. Type the required name and click **OK**.
7. Expand **Filter By**.
8. Check **Direction** and click **OK**.
9. Expand **Direction** and select **Inbound** or **Outbound**.