---
title: "Send or Receive a Fax with 8x8 Work for Desktop"
slug: "send-or-receive-a-fax-with-8x8-work-for-desktop"
updated: 2026-06-29T16:52:30Z
published: 2026-06-29T16:52:30Z
canonical: "help.8x8.com/send-or-receive-a-fax-with-8x8-work-for-desktop"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send or Receive a Fax with 8x8 Work for Desktop

## **Objective**

This article explains how to send, receive, and manage internet faxes using **8x8 Work for Desktop**.

## **Applies To**

- 8x8 Work for Desktop
- Internet Fax

## **Overview**

8x8 Work for Desktop allows users with internet fax permissions to send and receive faxes digitally. Physical (hard) fax machines are not supported within the desktop application. **How to Send a Fax or test Fax**

1. Log in to **8x8 Work for Desktop**.
2. Select **Fax** from the main menu.
3. Select **New** to create a new fax.
4. In the **To** field:
5. 
  - Select an existing contact, **or**
  - Type the destination fax number in the search bar.
6. > [!NOTE]
> Note
> 
> Only one recipient number can be added per fax. Attach documents using one of the following methods:
7. 
  - Select the **Attach** (paper clip) icon, **or**
  - Drag and drop files into the 8x8 Work for Desktop window.
8. Review the attached documents.
9. Select **Send** to transmit the fax.
10. Wait for the fax to be sent completely.
  - Large files, multiple attachments, or documents with images may take longer to process.
  - For expanded instructions, refer to the detailed faxing guide.

## **How to Receive a Fax**

- Incoming internet faxes are received directly within **8x8 Work for Desktop**.
- No physical fax machine is required.
- Hard fax retrieval is not supported within the application.

## **Customize the Fax Cover Sheet**

1. While creating a new fax, locate the "**Cover.**"
2. Select **Open** to access cover page settings.
3. In the cover page details, you can:
  - Enter the recipient’s name
  - Add a message or note to introduce the fax
4. Save your changes before sending the fax.

For advanced options, including using a custom cover sheet, see [**Customizing the Fax Cover Page in 8x8 Work for Desktop**.](/support/docs/customizing-the-fax-cover-page-in-8x8-work-for-desktop)

## **Troubleshooting and Notes**

- If you have internet fax permissions but do not see the **Fax** option:
- 
  - Log out of 8x8 Work for Desktop
  - Log back in and check again
- If internet fax is not enabled for your account:
- 
  - An administrator must add fax capabilities in the **8x8 Admin Console**
  - See [**Add Fax Capabilities to a User in 8x8 Admin Console**](/support/docs/add-fax-capabilities-to-a-user-in-8x8-admin-console)
- Multiple fax numbers cannot be added to the **To** field.
- Physical (hard) fax machines are not supported by 8x8 Work for Desktop.
- 
  - To send or receive hard faxes, use a physical fax machine.
  - Hard faxes must be retrieved directly from the machine.

## **Internet Fax Limitations**

- Only supported file types can be attached to a fax.
- Refer to the [supported file types documentation](/support/docs/send-or-receive-a-fax-with-8x8-work-for-desktop) for details.
- Click [here](/support/docs/what-are-the-limitations-of-fax-over-voip) for the full list of limitations.