---
title: "Send Support Logs from 8x8 Contact Center Agent Workspace"
slug: "send-support-logs-from-8x8-contact-center-agent-workspace"
updated: 2026-05-17T17:36:41Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/send-support-logs-from-8x8-contact-center-agent-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Support Logs from 8x8 Contact Center Agent Workspace

## Objective

Send Contact Center Agent Workspace logs to 8x8 in relation to a Support Case.

## Applies To

- Agent Workspace

## Procedure

Once an issue has occurred or been reproduced:

1. From the Agent Workspace menu in the upper left corner of the page, select **Send logs**.
2. Insert the details. ![Agent Workspace Send Logs Insert Details.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/24612?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A45Z&se=2026-11-03T22%3A13%3A45Z&sr=c&sp=r&sig=yiJMuS9mUk7PPyX7CoHPWMxD%2F5d5FGdwtbikVPonkxQ%3D)
3. Attach any relevant files. ![Agent Workspace Send Logs Attatch Files.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/24608?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A45Z&se=2026-11-03T22%3A13%3A45Z&sr=c&sp=r&sig=yiJMuS9mUk7PPyX7CoHPWMxD%2F5d5FGdwtbikVPonkxQ%3D)
4. Click Submit. ![Agent Workspace Send Logs Submit.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/24610?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A45Z&se=2026-11-03T22%3A13%3A45Z&sr=c&sp=r&sig=yiJMuS9mUk7PPyX7CoHPWMxD%2F5d5FGdwtbikVPonkxQ%3D)
5. Click Cancel. ![Agent Workspace Send Logs Cancel.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/24609?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A45Z&se=2026-11-03T22%3A13%3A45Z&sr=c&sp=r&sig=yiJMuS9mUk7PPyX7CoHPWMxD%2F5d5FGdwtbikVPonkxQ%3D)
6. Update the support case to advise logs have been sent.

### Video Guide

[Send Logs in 8x8 Contact Centre Agent Workspace](https://embed.app.guidde.com/playbooks/6uFPnLuA9p1JnPQccD9D6X)

## Additional Information

Use this form only after contacting support and receiving a case number.

**Before submitting this form:**

- Open a support case.
- Enter your case number.
- Describe the issue and steps to reproduce.
- Attach screenshots or videos (up to 10 MB).
- Only 8x8 logs are collected—no browser data or sensitive info is collected. Submissions without a case number will not be processed.