---
title: "Send the Original Caller's Caller ID on an Agent Internal Transfer in 8x8 Contact Center"
slug: "send-the-original-callers-caller-id-on-agent-internal-transfer"
updated: 2026-05-17T17:38:56Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/send-the-original-callers-caller-id-on-agent-internal-transfer"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send the Original Caller's Caller ID on an Agent Internal Transfer in 8x8 Contact Center

## Objective

Ensure that the receiving party on a transfer of an 8x8 Contact Center call is receiving the original caller's Caller ID.

## Applies To

- 8x8 Contact Center
- 8x8 Agent Workspace

## Procedure

Agents can transfer received Contact Center calls to:

- [Another Agent](/support/docs/send-the-original-callers-caller-id-on-agent-internal-transfer#transfer-to-another-agent)
- [Another Queue](/support/docs/send-the-original-callers-caller-id-on-agent-internal-transfer#transfer-to-another-queue)
- [Another Extension on the PBX](/support/docs/send-the-original-callers-caller-id-on-agent-internal-transfer#transfer-to-an-extension-on-the-pbx)

### Transfer to Another Agent

1. With the call in progress select the transfer button.![1_Press_TransferD.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15447)
2. From the ***Contacts*** list select the agent to transfer the call to then choose either ***Cold Transfer*** or ***Warm Transfer*** (Warm Transfer allows the agent to announce the call to the new agent they are transferring to. Cold or Blind transfer sends the call immediately).![2_Select_agent2D.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15449)

### Transfer to Another Queue

1. With the call in progress select the transfer button then select the Queues list and find the one the call is to be transferred to and select it followed by the Transfer button.![3_Transfer_QueueD.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15448)
2. Select Continue to confirm the transfer to the new queue.![4_Queue_Transfer_ConfirmD.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15446)

### Transfer to an Extension on the PBX

1. To send the original callers ID when transferring to an extension on the PBX you must enable outbound dialing codes. If you do not have Outbound codes already enabled see [Creating or Amending Outbound Phone Codes on 8x8 Contact Center](/support/docs/creating-or-amending-outbound-phone-codes-on-8x8-contact-center). Open the Outbound Codes for the Group the agents belong to and add a code to be used when transferring the call. Ensure the ***Forward CLI on transfer*** option is enabled.![OutBound_Codes.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15450)
2. With the call in progress press the transfer button and either use the ***Dialpad*** option (if the extension number is known) or select the ***Contacts*** icon in the bottom left corner and filter for the user on the PBX side. Once found select the user. ![5_Transfer_dial_extD2.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15452)![6_Transfer_dial_contactD2.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15445)
3. From the Outbound codes select the code created in step one above then the ***Confirm and dial button***.![7_Transfer_CodeD.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15451)