---
title: "Send Welcome Email Failed in 8x8 Admin Console"
slug: "send-welcome-email-failed-in-8x8-admin-console"
updated: 2026-04-21T13:06:48Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/send-welcome-email-failed-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Welcome Email Failed in 8x8 Admin Console

## Symptom

When trying to send the welcome email or reset a user password in Admin Console, you receive an error that reads, *Send welcome email has failed. Please try again!"*

## Applies To

- Admin Console
- Welcome Email

## Resolution

1. Select **Users**.
2. To the right of the affected user, select **Edit** (pencil icon).
3. Remove **Services** under *Service and Permissions*.
4. Select **Save**.
5. **Add the Services back** to the user profile.
6. Select **Save**.
7. Retest to ensure that you are able to send welcome email or reset password.

## Additional Information

You may try toggle the user's email address before removing the services. Update the email address with another email address and save the changes. Put back the user's original email address and save to see if the error occurs again.