Question
What are the three different service addresses listed in a user's profile in 8x8 Admin Console?
Applies To
Service Addresses
Admin Console
Emergency Information
Answer
Service Address Types
Site Address
Emergency Address
Additional Information Address
Site Address
Sites simplify administration for all users within a site by applying common properties, such as emergency address, language, dial plan, time zone, as well as the ability to manage advanced call handling options such as receptionist dialing.
Administrators can confirm which Site a user is assigned to by editing a users Profile, under the Basic Information section.
Administrators can edit or create a new Site by:
Selecting Sites on the Home page
To Create a new Site select Create Site in the top-right corner, OR
To Edit an existing Site select the pencil icon next to the Site that needs to be edited
The Emergency Address for the Site can be located under the Emergency section
The Site Address will be used for a users E911 address by default.
This allows Administrators to quickly update the Site address. For example, if moving to a new building the Administrator would just need to update the address at the Site level, and all extensions will have the Same as Site setting.
Sites within a User Profile
Editing Sites from Home Page
Emergency Address
A users Emergency address can be found when editing a Users Profile, under the Emergency Address section.
When creating a new user, the Emergency address will default to the same address set for Site Address.
Administrators have the option to set the individual users Emergency address to the same Site, or change it for each user.
Additional Information Address
The Additional Info address listed in a User Profile is based off of the Site selection in the Basic Information section. It auto-fills when you make the Site selection.
