---
title: "Set Up a Click2Dial Phone Directory in 8x8 Contact Center FAQ"
slug: "set-up-a-click2dial-phone-directory-in-8x8-contact-center-faq"
updated: 2026-05-17T17:34:55Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/set-up-a-click2dial-phone-directory-in-8x8-contact-center-faq"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up a Click2Dial Phone Directory in 8x8 Contact Center FAQ

## Objective

Setting up a click-to-dial phone directory in 8x8 Contact Center FAQ.

## Applies To

- 8x8 Contact Center
- FAQ
- Click2Dial
- Phone Directory

## Procedure

1. Open **FAQ**.
2. Click **Add New Category**.
3. Enter the **Category name** and click **OK**. For example, "Support Phone Directory" (*mark* ***This Category is Private*** *if for internal use only*).
4. Click the **Category name** you created.
5. On the right, click **Add New FAQ**.
6. In the **Question** box enter the name of the Directory. For example, Support Click2Dial.
7. In the **Answer** box, enter the **contact name** with the **phone number** in **"ctd"** tags.
8. For example: **Support: {ctd}202-555-1031{/ctd}**
  - *Continue adding contacts until your list is complete.* ![EditFAQ.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/11156?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A24Z&se=2026-11-03T22%3A14%3A24Z&sr=c&sp=r&sig=rwtJnz0RCXX5XU9h3h51dHRWKtkV%2BFVbwkI71Xc7P%2Fk%3D)
9. Click **Save** to complete the directory.

### Testing

Click the phone number link of the contact you want to call from.

![FAQ.JPG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/11157?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A24Z&se=2026-11-03T22%3A14%3A24Z&sr=c&sp=r&sig=rwtJnz0RCXX5XU9h3h51dHRWKtkV%2BFVbwkI71Xc7P%2Fk%3D)

You can set up a Click-To-Dial phone directory in 8x8 Contact Center FAQ by first adding a new category.