---
title: "Set Up an External Voicemail Greeting in 8x8 Admin Console"
slug: "set-up-an-external-voicemail-greeting-in-8x8-admin-console"
updated: 2026-05-17T17:49:18Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/set-up-an-external-voicemail-greeting-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up an External Voicemail Greeting in 8x8 Admin Console

## Objective

Set an external voicemail greeting in Admin Console.

## Applies To

- Admin Console
- Voicemail

## Procedure

You can also set the voicemail greeting for Call Queues and Ring Groups in Admin Console by following the same steps. Just edit the relevant Ring Group or Call Queue and follow from step 5.

1. Log in to [**Admin Console**](https://login.8x8.com/).
2. Select **Users**.
3. Search for the user profile for which you want to edit voicemail settings.
4. Select **Pencil icon** to the right of the user profile.
5. Go to **Voicemail settings**.
6. Under **External Voicemail Greeting** setting, select **Change**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/19068)
7. Select an existing audio file, or click **+ Create audio files** to record or upload a new audio file.

### Calling a Number To Record

1. Select **By Calling a Number to Record**.
2. Give the file a **name**.
3. Optional: Leave a **note** for yourself to tell what the file is for.
4. Type in the **Phone Number or Extenion** you would like it to dial. The user logged in to Admin Console must have services assigned to them for this to work.
5. Select **Call Now**.
6. The system will call you. Follow the prompts to record your greeting.
7. Select **Finished Recording**.
8. Select **Save**.
9. Click **Select** on the audio file you would like to use.
10. Select **Save** to update the changes.

### Uploading an Audio file

1. Select **By Uploading an Audio file**.
2. Give the file a **name**.
3. Optional: Leave a **note** for yourself to tell what the file is for.
4. Select the **musical note** and browse your computer to find the correct audio file, or drag and drop an audio file onto the screen.
5. Select **Save**.
6. Click **Select** on the audio file you would like to use.
7. Select **Save** to update the changes.

## Additional Information

If you are using a desk phone, you can manually create or change outgoing voicemail messages from your desk phone. For more information on setting voicemail options, see [Set Up Voicemail Options in 8x8 Admin Console](/support/docs/set-up-voicemail-options-in-8x8-admin-console).