---
title: "Set Up Call Forwarding in a Ring Group in 8x8 Admin Console"
slug: "set-up-call-forwarding-in-a-ring-group-in-8x8-admin-console"
updated: 2026-05-17T17:52:44Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/set-up-call-forwarding-in-a-ring-group-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Call Forwarding in a Ring Group in 8x8 Admin Console

## Objective

Add a Forwarding Rule to a Ring Group.

## Applies To

- Admin Console
- Call Forwarding
- Ring Groups

## Procedure

### Before You Begin

- **Make sure the Site Main Number is set.** If no number is assigned to the ring group (e.g., in the instance of overflow ring groups), then it will use the Site Main Number to make calls out. See [Set Up Main Line Number in Admin Console](/support/docs/set-up-main-line-number-in-admin-console).
- **Forwarding to an international number?** International Call Forwarding is available to business customers whose 8x8 services include an **international dialing plan**. If your 8x8 services include an international dialing plan, you can [Create a Case with 8x8 Support](/support/docs/create-a-case-with-8x8-support) to request enablement of international call forwarding.

### Set Ring Group Call Forwarding

1. Log in to [**Admin Console**](https://apps.8x8.com).
2. Select **Ring Groups**. ![2019-08-20_14-16-51.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/2188)
3. To the right of the Ring Group you want to edit, select **Edit** (pencil icon).
4. Scroll down to **Call Forwarding Rules**.
5. For your rules, you can choose from:
  - Forward all calls
  - When Internet connection is down
  - When all members are busy
  - When no one in Ring Group answer
6. On the rule you wish to implement, select **Edit** (pencil icon). ![2019-08-22_13-44-34.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/2187)
7. Choose whether you wish to Forward calls to **voicemail or a user/number**. **Note**: If forwarding to a user/number, you can either choose from the drop down list for extensions/ring groups/auto attendants/queues, or you can manually type in an external number.
8. Select **Save**.
9. When returning to the Ring Group Edit page, select **Save**.

****Question:** Can I set up call forwarding rules for a ring group to direct calls to a user's voicemail if unanswered?**

**Answer**: No. If no one in the Ring Group picks up a call, the call will go to the Ring Group's voicemail.