---
title: "Set Up Call Queue IVR Message in Contact Center"
slug: "set-up-call-queue-ivr-message-in-contact-center"
updated: 2026-05-19T11:56:02Z
published: 2026-05-21T21:28:15Z
canonical: "help.8x8.com/set-up-call-queue-ivr-message-in-contact-center"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Call Queue IVR Message in Contact Center

In the call queue's edit page, scroll down to see **IVR Message**. The left-side navigation menu allows you to jump to the desired section quickly without having to scroll multiple screens. In the IVR messages, set up the following options:

- **Initial Queue Greeting**: The first IVR message is the initial queue greeting which is played when all agents are busy. For example: "All our representatives are busy, please remain on the line and your call will be answered as soon as possible." Click **Change** to select, upload, or record an audio file. If no audio file is selected, the default audio file will be played.
- **Music-on-hold**: You can play hold music while callers are waiting for the next available agent. If all agents remain busy, the caller hears the hold music, followed by a repeating Queue IVR. At this point, the caller has the option to leave a voicemail in the queue voicemail, or to continue to hold until the next agent becomes available. See how to [set up a music on hold](/documentation/docs/set-up-8x8-work-users#music-on-hold). Click **Change** to select, upload, or record an audio file. If no audio file is selected, the default audio file will be played.
- **Repeating Queue Message**: You can play a repeating queue messages at intervals while the caller is waiting for the next available agent. For example: “Your call is important to us. It will be answered in the order it was received, please continue to hold or press 2 to leave a message.” At this time, the caller has the option to leave a voicemail in the queue voicemail or to continue to hold until the next agent becomes available. You can enter a number for **Repeat queue message interval**. The maximum time between the messages is 45 seconds. While the caller waits in the queue, they hear the message repeated every 45 seconds. Click **Change** to select, upload, or record an audio file. If no audio file is selected, the default audio file will be played.
- **Allow callers to leave voicemail**: If enabled, callers can dial 2 to leave a voice messages while waiting in the queue.
- You can edit the queue greeting, but deleting it is not an option.