---
title: "Set Up & Configure Call Park Extensions or BLF Call Park in 8x8 Admin Console"
slug: "set-up-configure-call-park-extensions-or-blf-call-park-in-8x8-admin-console"
updated: 2026-05-17T17:31:22Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/set-up-configure-call-park-extensions-or-blf-call-park-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up & Configure Call Park Extensions or BLF Call Park in 8x8 Admin Console

## Objective

Set up and configure your Call Park Extensions or BLF Call Park in 8x8 Admin Console. This feature is available to X Series customers only.

## Applies To

- 8x8 Admin Console
- Call Park Extensions
- BLF Call Park

## Procedure

To set up a Call Park Extension (also known as enabling BLF Call Park), you need to:

- Add a Call Park Extension.
- Assign the Call Park Extension to a BLF key on the phone.

First, add a call park extension for each department or extension that you want to monitor.

### Add a Call Park Extension

1. Log in to 8x8 **Admin Console**.
2. Click **Extension Numbers**.
3. Click **+ Reserve Extension Numbers** at the top right.
4. Select **Call Park** as the **Extension Type**.
5. Enter the **Extension Number** and **Label**. ***Note:*** *Pre-existing call park extensions starting with 46X will not be available as options. Those extensions are reserved by the system for the default call park feature built into the phone.*
6. **Save** the extension.

The next step is to assign call park extensions to BLF keys on phone sets. To assign the call park extension to these keys, the user must have a Poly phone that supports BLF keys.

### Assign the Call Park Extension to a BLF Key on Your Phone

1. Go to **Users**.
2. Click **Edit** (pencil icon) next to the user you wish to edit
3. Activate your device by using the **MAC Address** or an **Activation Code**.
4. Click **Line Key Configuration** above the **Device** dropdown.
5. Click **+Busy Lamp Field**.
6. Enter a **Label**.
7. Select **Call Park** from the **Extension Type** dropdown. The label will appear next to the BLF key on the phone device display.
8. Select the **Extension** you wish to use from the dropdown.
9. **Optional:** Click the toggle next to **Enable call pickup for this monitored extension number**.
10. Click **Save**. After saving, your BLF keys will appear with a red highlight.
11. **Save** the *Phone Keys Plan*.
12. Click **Save** at the bottom of the user's settings.

## Additional Information

What do the BLF icons on my phone indicate?

| Status | Icon |
| --- | --- |
| Line is idle | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12755?sv=2026-02-06&spr=https&st=2026-11-03T23%3A05%3A00Z&se=2026-11-04T00%3A05%3A00Z&sr=c&sp=r&sig=Q9LuXdzvqVbtQY7PgeFkh0b3dSe33IT9uK4uWM8AW2o%3D) |
| Line is busy | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12753?sv=2026-02-06&spr=https&st=2026-11-03T23%3A05%3A00Z&se=2026-11-04T00%3A05%3A00Z&sr=c&sp=r&sig=Q9LuXdzvqVbtQY7PgeFkh0b3dSe33IT9uK4uWM8AW2o%3D) |
| Line is on hold | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12754?sv=2026-02-06&spr=https&st=2026-11-03T23%3A05%3A00Z&se=2026-11-04T00%3A05%3A00Z&sr=c&sp=r&sig=Q9LuXdzvqVbtQY7PgeFkh0b3dSe33IT9uK4uWM8AW2o%3D) |
| Line is unregistered | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/12756?sv=2026-02-06&spr=https&st=2026-11-03T23%3A05%3A00Z&se=2026-11-04T00%3A05%3A00Z&sr=c&sp=r&sig=Q9LuXdzvqVbtQY7PgeFkh0b3dSe33IT9uK4uWM8AW2o%3D) |