Overview
The 8x8 Location Manager is a centralized application within the Admin Console designed for businesses with multi-site operations. It provides a real-time visual overview of your global telephony health and tools to accelerate the onboarding of new locations through automation.
Applies To
Admin Console
Location Manager
Multi-site deployments
Accessing the Tool
Location: Accessible directly from the 8x8 Admin Console App Store.
Permissions: Users must have 8x8 Admin rights to install and access the application.
Monitoring Site Health
The Location Manager provides a high-level view of your infrastructure by aggregating the status of all devices assigned to a specific location.
Interactive Location Map
The map view offers a geographic distribution of your entire organization:
Regional Clustering: Locations are grouped by region to provide a high-level health summary. You can zoom in to see the status of individual sites.
Real-Time Status Pins: Map pins are color-coded based on aggregated device data to show the current connectivity of a site.
Site Details: Clicking a pin displays the location’s specific address and current connection status.
Location Tiles & List View
For a structured overview, the Tile View displays each location as a card containing:
Site Metadata: Displays the location name and physical address.
Connectivity Status: A clear Connected or Offline label based on device registration.
Call Quality Labels: Real-time indicators (e.g., Good, Fair, Poor) based on recent call telemetry.
Bulk Onboarding & Management
To eliminate manual configuration, the Location Manager allows you to import and manage sites in bulk.
CSV Import
Rapid Provisioning: Upload a single CSV file to provision multiple locations simultaneously.
Data Validation: The system validates the CSV during upload to ensure address formats and IDs are correct.
Standardized Metadata: Ensures every location is added with consistent contact information.
Device Status & Alerts
The Device Status Dashboard provides a centralized heartbeat monitor for your hardware.
Automated Email Alerts
System-Triggered Alerts: The system monitors device registration. If a site meets internal 8x8 health rule criteria for downtime, an alert is generated.
Email Notifications: Configure email recipients to receive immediate notifications when a site’s status changes.
FAQ
How is a location’s "Connected" status determined?
It is an aggregate of the registration state of all physical devices assigned to that location.
Can I set my own custom alert thresholds?
In this stage, alerts are based on 8x8’s internal health rule settings. Customization is planned for future releases.
Does the map show softphone status?
Currently, status is calculated based on physical desk phone registration.