---
title: "Set Up Voicemail Greetings in 8x8 Work for Desktop"
slug: "set-up-voicemail-greetings-in-8x8-work-for-desktop"
updated: 2026-05-07T08:42:14Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/set-up-voicemail-greetings-in-8x8-work-for-desktop"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Voicemail Greetings in 8x8 Work for Desktop

## Objective

Create an external or internal voicemail greeting through 8x8 Work for Desktop for 8x8 Express.

## Applies To

- 8x8 Work for Desktop
- 8x8 Express
- Voicemail Greeting

## Procedure

1. Log in to 8x8 Work for Desktop.
2. Click **Settings**.
3. Select **Voicemail**.
4. Under *Voicemail Settings*, go to the voicemail greeting you wish to change or create (External Voicemail Greeting or Internal Voicemail Greeting).
5. Click **Change**.
6. Select an existing audio file, or click **+ Create audio files** to record or upload a new audio file.
  - **Uploading an Audio file**
    1. Select **By Uploading an Audio file**.
    2. Give the file a **name**. Optional: Leave a **note** for yourself to tell what the file is for.
    3. Click the **musical note** and browse your computer to find the correct audio file, or drag and drop an audio file onto the screen.
    4. Click **Save**.
    5. Click **Select** to the right of the audio file you would like to use.
  - **Calling a Number To Record**
    1. Select **By Calling a Number to Record**.
    2. Give the file a **name**. Optional: Leave a **note** for yourself to tell what the file is for.
    3. Type in the **Phone Number or Extension** you would like it to dial (this can also be an external non-8x8 number).
    4. Select **Call Now**.
    5. The system will call you. Follow the prompts to record your greeting.
    6. Select **Finished Recording**.
    7. Click **Save**.
    8. Click **Select** to the right of the audio file you would like to use.
7. Click **Save** to update the changes.