Objective
Set user Call forwarding rules options in 8x8 Admin Console user profiles. This will allow inbound phone calls to be diverted to other phones sequentially or in a specific order. The first phone to pick up receives the call.
Like Ring Groups, other extensions may be rung when a caller dials a single number.
Unlike Ring Groups, this configuration allows calls to route to external numbers and set a specific time for each hop. Since this is an extension-specific rule, the rule will take effect every time that particular extension is dialed.
Applies To
8x8 Admin Console
8x8 Work for Desktop
Call Forwarding
Procedure
Setting One Number Access
Log in to 8x8 Admin Console.
Click Users.
Click the Pencil next to the user to edit.
Scroll down to Call forwarding rules and click Edit (pencil) to enable call forwarding for each of the rules below. Then select one of the submenu options to choose which action will be taken in each case:
Forward all Calls
When Internet Connection is Down
When User is Busy
When User does not Answer the Call
When User Gets a Call from a Blocked Caller
Under Forward the calls to, choose Selected Users or External Numbers.
Enter the names or numbers of the users and the external numbers to add to this forwarding rule.
Click Add to the List.
Enter the number of seconds that the call should ring for before going to another forwarding option.
Select to ring these numbers Sequentially or Simultaneously.
Select one of the following forwarding options to take place after trying all the above numbers.
Forward to Voicemail
Don't Forward and Play Busy
Forward to a User or Service
Click Save.
Save the user profile.
Create a New Forwarding Rule
Click Add New Rule.
Set the rule name to something that describes the purpose of the rule (e.g., One Number Access).
Under When to Apply this Rule, select the type of callers that you would like to be affected by this rule from the following:
Anyone
Anonymous Callers
Selected Callers
Select the time you would like to apply this rule during:
Anytime
Specified Date/Time Period: Enter the Starting and Ending Date/Time.
Recurring Schedule: Select the day and time range when the rule will be active.
Under Forward Calls to, choose Selected Users or External Numbers.
Enter the names or numbers of the users and the external numbers to add to this forwarding rule.
Click Add to the List.
Enter the number of seconds that the call should ring for before going to another forwarding option.
Select to ring these numbers Sequentially or Simultaneously.
Select one of the following forwarding options to take place after trying all the above numbers.
Forward to Voicemail
Don't Forward and Play Busy
Forward to a User or Service
Click Save.
Save the user profile.
Setting Advanced Call Forwarding
In the 8x8 Work for Desktop application, navigate to Settings.
Select Account Settings.
Go to Call forwarding rules and click Edit (pencil) to enable call forwarding for the rules below. Then select one of the submenu options to choose which action will be taken in each case:
Forward all Calls
When Internet Connection is Down
When User is Busy
When User does not Answer the Call
When User Gets a Call from a Blocked Caller
Under Forward Calls to, choose Selected Users or External Numbers.
Enter the names or numbers of the users and the external numbers to add to this forwarding rule.
Click Add to the List.
Enter the number of seconds that the call should ring for before going to another forwarding option.
Select to ring these numbers Sequentially or Simultaneously.
Select one of the following forwarding options to take place after trying all the above numbers.
Forward to Voicemail
Don't Forward and Play Busy
Forward to a User or Service
Click Save.
Save the user profile.