---
title: "Setting One Number Access in 8x8 Admin Console"
slug: "setting-one-number-access-in-8x8-admin-console"
updated: 2026-05-17T17:31:55Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/setting-one-number-access-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting One Number Access in 8x8 Admin Console

## Objective

Set user **Call forwarding rules** options in 8x8 Admin Console user profiles. This will allow inbound phone calls to be diverted to other phones sequentially or in a specific order. The first phone to pick up receives the call.

- Like Ring Groups, other extensions may be rung when a caller dials a single number.
- Unlike Ring Groups, this configuration allows calls to route to external numbers and set a specific time for each hop. Since this is an extension-specific rule, the rule will take effect every time that particular extension is dialed.

## Applies To

- 8x8 Admin Console
- 8x8 Work for Desktop
- Call Forwarding

## Procedure

### Setting One Number Access

1. Log in to **8x8 Admin Console**.
2. Click **Users**.
3. Click the **Pencil** next to the user to edit.
4. Scroll down to **Call forwarding rules** and click **Edit** (pencil) to enable call forwarding for each of the rules below. Then select one of the submenu options to choose which action will be taken in each case:
  - **Forward all Calls**
  - **When Internet Connection is Down**
  - **When User is Busy**
  - **When User does not Answer the Call**
  - **When User Gets a Call from a Blocked Caller**

![clipboard_e512a1ae0865b34b9f10d3e004a470c4c.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6883?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A32Z&se=2026-11-03T23%3A39%3A32Z&sr=c&sp=r&sig=a%2FX9YbfRpU%2F88Pnm8CSc3NnBBnt%2FGh1AZFv2T4bVcCs%3D)

1. Under **Forward the calls to,** choose **Selected Users or External Numbers**.
2. Enter the names or numbers of the users and the external numbers to add to this forwarding rule.
3. Click **Add to the List**.
4. Enter the number of seconds that the call should ring for before going to another forwarding option.
5. Select to ring these numbers **Sequentially** or **Simultaneously**.
6. Select one of the following forwarding options to take place after trying all the above numbers.
  - **Forward to Voicemail**
  - **Don't Forward and Play Busy**
  - **Forward to a User or Service**
7. Click **Save**.
8. **Save** the user profile.

![clipboard_e887a8fc0dfa1d5cd6843cb3d0b6374bb.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6885?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A32Z&se=2026-11-03T23%3A39%3A32Z&sr=c&sp=r&sig=a%2FX9YbfRpU%2F88Pnm8CSc3NnBBnt%2FGh1AZFv2T4bVcCs%3D)

### Create a New Forwarding Rule

1. Click **Add New Rule**.
2. Set the rule name to something that describes the purpose of the rule (e.g., One Number Access).
3. Under *When to Apply this Rule,* select the type of callers that you would like to be affected by this rule from the following:
  - **Anyone**
  - **Anonymous Callers**
  - **Selected Callers**
4. Select the time you would like to apply this rule during:
  - **Anytime**
  - **Specified Date/Time Period**: Enter the Starting and Ending Date/Time.
  - **Recurring Schedule**: Select the day and time range when the rule will be active.
5. Under *Forward Calls to***,** choose **Selected Users or External Numbers**.
6. Enter the names or numbers of the users and the external numbers to add to this forwarding rule.
7. Click **Add to the List**.
8. Enter the number of seconds that the call should ring for before going to another forwarding option.
9. Select to ring these numbers **Sequentially** or **Simultaneously**.
10. Select one of the following forwarding options to take place after trying all the above numbers.
  - **Forward to Voicemail**
  - **Don't Forward and Play Busy**
  - **Forward to a User or Service**
11. Click **Save**.
12. **Save** the user profile.

### Setting Advanced Call Forwarding

1. In the **8x8 Work for Desktop** application, navigate to **Settings**.
2. Select **Account Settings**.
3. Go to **Call forwarding rules** and click **Edit** (pencil) to enable call forwarding for the rules below. Then select one of the submenu options to choose which action will be taken in each case:

![clipboard_e512a1ae0865b34b9f10d3e004a470c4c.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6883?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A32Z&se=2026-11-03T23%3A39%3A32Z&sr=c&sp=r&sig=a%2FX9YbfRpU%2F88Pnm8CSc3NnBBnt%2FGh1AZFv2T4bVcCs%3D)
  - **Forward all Calls**
  - **When Internet Connection is Down**
  - **When User is Busy**
  - **When User does not Answer the Call**
  - **When User Gets a Call from a Blocked Caller**
4. Under *Forward Calls to*, choose **Selected Users or External Numbers**.
5. Enter the names or numbers of the users and the external numbers to add to this forwarding rule.
6. Click **Add to the List**.
7. Enter the number of seconds that the call should ring for before going to another forwarding option.
8. Select to ring these numbers **Sequentially** or **Simultaneously**.
9. Select one of the following forwarding options to take place after trying all the above numbers.
  - **Forward to Voicemail**
  - **Don't Forward and Play Busy**
  - **Forward to a User or Service**
10. Click **Save**.
11. **Save** the user profile.