---
title: "Setting the Current Country for Contact Center Users"
slug: "setting-the-current-country-for-contact-center-users"
updated: 2026-05-21T17:21:24Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/setting-the-current-country-for-contact-center-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting the Current Country for Contact Center Users

Set the Current Country setting for 8x8 Contact Center users.

## Applies To

- 8x8 Contact Center

## Procedure

1. Log in to **8x8 Configuration Manager for Contact Center**.
2. From the menu, select **Users**.
3. To the right of the affected user, select **Edit** (pencil icon).
4. On the *General* tab, under **Current Country**, select the appropriate value.
5. Click **Save**.

![User edit screen showing fields for user details and settings in a software application.](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/CM-Country-setting-for-8x8-Contact-Center-user.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A14%3A23Z&se=2026-11-04T00%3A14%3A23Z&sr=c&sp=r&sig=wDMU%2B76QYAVL%2FQCiMMacSQrdaFsEUGpTiGZyFjzWLnk%3D)

## Additional Information

The country setting may have an impact on how a call routes. If users are experiencing issues calling certain numbers within their own country, ensuring this setting is set may resolve the issue.