---
title: "Single Evaluation Report Throws Error Loading Agent Details in 8x8 Quality Management"
slug: "single-evaluation-report-throws-error-loading-agent-details-8x8-quality-manageme"
updated: 2026-05-17T17:37:26Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/single-evaluation-report-throws-error-loading-agent-details-8x8-quality-manageme"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Single Evaluation Report Throws Error Loading Agent Details in 8x8 Quality Management

## Symptom

As a Quality Management supervisor, each time you open the Single Evaluation Report, the following error is triggered: *Error loading agent details!*

![Quality_Management_Err_Lodaing_Agent_Details-200x91.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/1155?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)

## Applies To

- Quality Management

## Resolution

### Enable the Search Option for the User

1. Reproduce the issue.
2. Identify the affected **User**.
  - Identify the group the user is assigned.
  - Identify the role that is assigned to that group.
3. Go to **Settings** > **Roles**.
4. Select the **Supervisor** role.
5. Under **Authorization Options**, expand **Permissions.**
6. Under **Permissions**, expand **User** to confirm that the **Search** option is not enabled.
7. Enable the **Search** option by checking the box next to **Search**.
8. Select **Save**.

> [!NOTE]
> Note:
> 
> Whenever a role is modified at the Permissions level, please be aware that all users with this role will get disconnected from Quality Management.

## Cause

In Quality Management, at the Group level, all groups that are assigned with the default Supervisor role will always run into this scenario.

**As a general overview:**

- User_A belongs to Group: **Supervisor**.
- The Group **Supervisor** is assigned with the role: Supervisor.
- The role Supervisor is assigned 50 permissions (works by design).
- What this means is that User_A is granted all 50 permissions.

The issue is that, for the default Supervisor role, a single permission is missing that represents the root from where the behavior is triggered.