---
title: "Single Sign on (SSO) Login Fails in 8x8 Work for Desktop"
slug: "single-sign-on-sso-login-fails-in-8x8-work-for-desktop"
updated: 2026-05-17T17:40:55Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/single-sign-on-sso-login-fails-in-8x8-work-for-desktop"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Single Sign on (SSO) Login Fails in 8x8 Work for Desktop

## Symptom

Unable to log into 8x8 Work for Desktop due to an *unable to sign in* error when logging in through Single Sign On (SSO).

## ![SSO_error.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/2000?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A30Z&se=2026-11-03T23%3A41%3A30Z&sr=c&sp=r&sig=cgqtRgu9GJAS4LHjudFdgeBzu7LhMljR34cyzQVe1%2FU%3D)

## Applies To

- 8x8 Work for Desktop
- SSO

## Resolution

Browser SSO logins are operating as expected.

1. Click **Use Single Sign On (browser)**.
2. Enter **8x8 username or company email** for SSO.
3. Enter **Password**.
4. Return to 8x8 Work for Desktop after authentication.