---
title: "SMS Appears Unavailable in 8x8 Work for Temporary Phone Numbers"
slug: "sms-appears-unavailable-in-8x8-work-for-temporary-phone-numbers"
updated: 2026-05-11T09:23:58Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/sms-appears-unavailable-in-8x8-work-for-temporary-phone-numbers"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS Appears Unavailable in 8x8 Work for Temporary Phone Numbers

## Symptom

SMS doesn't work when I have a temporary local phone number or when my phone number is pending port process.

For more information about this and other 8x8 Work user SMS enablement issues, see:

- [8x8 Work Cannot Send or Receive SMS Messages](/support/docs/8x8-work-cannot-send-or-receive-sms-messages)

## Applies To

- SMS
- 8x8 Work
- US, Canada, Australia

## Answer

When a temporary number is assigned to a user in 8x8 Admin Console, the SMS feature is cannot be provisioned for that user until the number port-in process has completed.

Once the port-in process is complete, SMS will work with the new port-in number.

## Additional Information

- For **US** and **Canada:** X1 license and up, see [No SMS Subscription Available Error](/support/docs/no-sms-subscription-available-error)