---
title: "Statistics Reporting API Error 401 Unauthorized"
slug: "statistics-reporting-api-error-401-unauthorized"
updated: 2026-05-17T16:42:42Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/statistics-reporting-api-error-401-unauthorized"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Statistics Reporting API Error 401 Unauthorized

## Symptom

8x8 Contact Centre Statistics Reporting API responds with Error 401 Unauthorized.

## Applies To

- 8x8 Contact Centre
- Statistics Reporting API
- Real Time Statistics Reporting API

## Resolution

This should be tested using [Postman](https://www.postman.com/) or CURL.

1. Check that the request URL is correct for your tenants cluster.
  - Check the URL when logged in to Configuration Manager for Contact Center or Agent Workspace.
  - If there is a letter after the cluster in the URL it should be omitted.
  - For example, if your URL is https://vcc-eu9b.8x8.com, use https://vcc-eu9.8x8.com for the API Request.
2. Check that basic auth details are correct. These can be found under **Configuration Manager for Contact Center** > **Integration** > **API Token**.

![Configuration_Manager_API_Token.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/25458?sv=2026-02-06&spr=https&st=2026-11-03T22%3A18%3A42Z&se=2026-11-03T23%3A18%3A42Z&sr=c&sp=r&sig=n4kyBqnu7unfRUDIYNE6WThkTI799p%2BKoWy9jjFjpj4%3D)

## Additional Information

> [!CAUTION]
> ⚠️ Warning: Token Replacement is Immediate and Irreversible
> 
> **Clicking "New Token" will immediately invalidate your current API token. This action cannot be undone.**
> 
> All services, scripts, and integrations using the old token will **stop working** until they are updated with the new token.
> 
> Replacing a token without preparation may lead to **unexpected failures and service disruptions**.
> 
> **Before proceeding, make sure to:**
> 
> - Identify all systems and integrations currently using the existing token.
> - Notify impacted teams or stakeholders.
> - Schedule the change during a low-risk window, if applicable.
> - Be ready to update all affected configurations **immediately** after generating the new token.

[8x8 Contact Center Statistics Reporting API](/support/docs/8x8-contact-center-statistics-reporting-api)