---
title: "Status Codes Not Working With Correct Group Code Assigned"
slug: "status-codes-not-working-with-correct-group-code-assigned"
updated: 2026-05-17T16:40:19Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/status-codes-not-working-with-correct-group-code-assigned"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Status Codes Not Working With Correct Group Code Assigned

## Symptom

Status codes are not working even when you have assigned the code to the correct group.

## Applies To

- Configuration Manager for Contact Center
- Status Codes

## Resolution

1. Log in to Configuration Manager for Contact Center.
2. Go to **Status Codes**.
3. Select the Assignments tab. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/kb9.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A28Z&se=2026-11-04T00%3A17%3A28Z&sr=c&sp=r&sig=TN0Xb080NCbV6u%2BvkmnsyiZvGFXovivtDAxxzDgunLo%3D)
4. Click on the small plus sign next to the agent group to expand the agent list and locate the agent in question. Make sure that the individual agent is also checked. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/kb10.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A28Z&se=2026-11-04T00%3A17%3A28Z&sr=c&sp=r&sig=TN0Xb080NCbV6u%2BvkmnsyiZvGFXovivtDAxxzDgunLo%3D)

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/kb11.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A28Z&se=2026-11-04T00%3A17%3A28Z&sr=c&sp=r&sig=TN0Xb080NCbV6u%2BvkmnsyiZvGFXovivtDAxxzDgunLo%3D)

## Cause

The check box for the individual agent within the group has not been checked.

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