---
title: "Submit Wrap Up Codes in 8x8 Agent Workspace"
slug: "submit-wrap-up-codes-in-8x8-agent-workspace"
updated: 2026-05-21T17:25:25Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/submit-wrap-up-codes-in-8x8-agent-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Submit Wrap Up Codes in 8x8 Agent Workspace

## Objective

Successfully submit a Wrap Up (Transaction) Code after ending an interaction in 8x8 Contact Center.

## Applies To

- Agent Workspace
- Contact Center

## Procedure

1. Select the desired Wrap Up Code by clicking the relevant **radio button**.
2. Submit the Transaction Code selection by clicking **Wrap up**.

> [!NOTE]
> Note:
> 
> If an agent selects a Wrap Up Code by clicking the **radio button**, but does not click **Wrap up**, the transaction will show up as N/A or [null] as the Wrap Up Code on various reports.

**Question**: How can I change the wrap-up time for calls?

**Answer**: To change the wrap-up time for calls in 8x8, you must be a contact center administrator with access to the [8x8 Admin Console](/documentation/docs/set-up-call-queues). Click [here](/documentation/docs/ability-to-adjust-post-processing-time-for-direct-agent-calls#:~:text=configure%20the%20post%2dprocessing%20timeout,ok%20to%20proceed%20or%20cancel.) for details.

**Question**: How can I set a timer for status changes in a Contact Center?

**Answer**: You can't schedule status changes, but you can configure your wrap-up time.

**Question**: How to change a wrap code after being skipped in a queue?

**Answer**: You can't.