---
title: "Swap Devices Between Users in 8x8 Admin Console"
slug: "swap-devices-between-users-in-8x8-admin-console"
updated: 2026-05-17T17:49:43Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/swap-devices-between-users-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Swap Devices Between Users in 8x8 Admin Console

## Objective

Remove a device from one user and assign it to another user in 8x8 Admin Console.

## Applies To

- Admin Console
- Phones
- Adapters
- Extensions

## Procedure

### Remove the Device from the First User

1. Log in to [**Admin Console**](https://login.8x8.com/)**.**
2. Select **Users**.
3. To the right of the User Profile from which you want to remove the device, select **Edit** (pencil icon).
4. Go to *Voice Basic Settings* and select **Deactivate**.
5. Select **Save**.

### Reprovision the Device (to clear all previous user settings)

[Manually Provision a Poly Phone](/support/docs/manually-provision-a-poly-phone)

[Manually Provision a Yealink Desk Phone Using the Web GUI](/support/docs/manually-provision-a-yealink-desk-phone-using-the-web-gui)

### Assign the Device to the Second User

1. Log in to [**Admin Console**](https://login.8x8.com/).
2. Select **Users**.
3. To the right of the User Profile to which you want to assign the device, select **Edit** (pencil icon).
4. Go to **Voice Basic Settings** and select the device you wish to assign.
5. Activate the device by entering the **MAC address** or using an **Activation Code**.
6. Select **Save**.