---
title: "Time Difference Error in 8x8 Agent Workspace"
slug: "time-difference-error-in-8x8-agent-workspace"
updated: 2026-05-17T17:35:47Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/time-difference-error-in-8x8-agent-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Time Difference Error in 8x8 Agent Workspace

## Symptom

The post processing timer in 8x8 Contact Center is incorrect. In Agent Workspace, you may see an error that reads, *"Agent Workspace has detected that the time configured on your computer does not match with the Contact Center server time."*

## Applies To

- 8x8 Contact Center
- Agent Workspace
- Post Processing

## Resolution

To resolve this issue, you need to sync the computer time, otherwise you may see some negative time or time differences when you are handling transactions, or during post processing time.

1. To do this on a Windows machine, right-click the date and time in the right hand corner of your screen.
2. Select **Adjust Date/Time**.
3. Select **Date & Time**.
4. Select **Sync Now**. Depending on your organization's security settings, you may need your IT department to assist you in changing these settings. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/17160?sv=2026-02-06&spr=https&st=2026-11-03T22%3A58%3A12Z&se=2026-11-03T23%3A58%3A12Z&sr=c&sp=r&sig=O2yEV0c5DKPpyUHw4%2FyIcs90lAoc%2Fjddk9VKtSuEcBo%3D)

If the issue still persists after adjusting the computer's date and time:

1. Log in to Agent Workspace.
2. Select **Menu**.
3. Select **Profile**.
4. Select **Reset preferences to default**.

If the issue still persists after both of these, clear the cache and cookies on the browser. Test with other browsers. Should all these steps still not work, create a case with 8x8 Support and supply the results of the tests above with a console log attached to your ticket.

## Cause

This is happening because the computer time is not in sync with internet time.

## Additional Information

If the issue still occurs and the behavior is isolated to a local Windows machine, investigate the machine's Date and Time Settings. For more details, visit this site:

[Microsoft's Windows Time service tools and settings](https://learn.microsoft.com/en-us/windows-server/networking/windows-time-service/windows-time-service-tools-and-settings).