---
title: "Transfer a Call in 8x8 Work for Mobile"
slug: "transfer-a-call-in-8x8-work-for-mobile"
updated: 2026-05-17T17:40:38Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/transfer-a-call-in-8x8-work-for-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer a Call in 8x8 Work for Mobile

## Objective

Transfer a call on 8x8 Work for Mobile from one party to another, either without joining the conversation directly (*cold transfer*) or after speaking with both parties together (*warm transfer*).

## Applies To

- 8x8 Work for Mobile
- Call Transfer

## Procedure

### Cold Transfer

1. On an active call, tap **Transfer**. ![workm-transfer.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10229?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A58Z&se=2026-11-03T22%3A52%3A58Z&sr=c&sp=r&sig=OduTSznKgGNaKsY%2B2yImUkw4WrRCKq1lTFZdptPkyr4%3D)Your contact directory will load.
2. Find and tap the **target contact** in your directory. The call will be immediately transferred to the selected contact and conclude on your end.

### Warm Transfer

1. On an active call, tap **More**.
2. From the *More options* menu, tap **Add Call**. ![workm-add-call.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10228?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A58Z&se=2026-11-03T22%3A52%3A58Z&sr=c&sp=r&sig=OduTSznKgGNaKsY%2B2yImUkw4WrRCKq1lTFZdptPkyr4%3D)
3. Enter the number you wish to call, or choose a contact from your directory.
4. Once connected and ready to warm transfer click **Merge**.
5. Hang up the call and select ***Continue without me*** to exit the call. ![4.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10230?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A58Z&se=2026-11-03T22%3A52%3A58Z&sr=c&sp=r&sig=OduTSznKgGNaKsY%2B2yImUkw4WrRCKq1lTFZdptPkyr4%3D)

> [!NOTE]
> Note:
> 
> Unlike in the 8x8 Work for Desktop, the company directory is not available when searching for a transfer target when using 8x8 Work for Mobile. The only visible categories a*re* ***Favourites*** *and* ***Suggested*** *contacts.* ***Suggested*** *contacts are automatically populated through app usage.* ***Favourite*** *contacts are designated through the Contacts interface.*