---
title: "Transfer a Call to Another Queue in 8x8 Contact Center"
slug: "transfer-a-call-to-another-queue-in-8x8-contact-center"
updated: 2026-05-19T11:54:31Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/transfer-a-call-to-another-queue-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer a Call to Another Queue in 8x8 Contact Center

## Objective

Transfer a call to another queue in 8x8 Contact Center.

## Applies To

- 8x8 Agent Workspace
- Call Transfer

## Procedure

8x8 Contact Center allows agents to transfer an active call to another phone queue. Before transferring an active call to another queue, the agent handling the call should check the status of the destination queue and then transfer.

To transfer an active phone interaction to a different queue:

1. During an active call, notify the current caller about the intended transfer to another department.
2. Click **Transfer**. The transfer options appear.
3. Select the **Queues** tab to view the list of queues in your contact center.
4. Review the status of the queue by checking the number of available agents assigned to the queue, the number of interactions waiting in the queue, and the longest waiting interaction time.
5. Select a queue and click **Transfer**. ![AgentWorkspaceQueueTransfer.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9196?sv=2026-02-06&spr=https&st=2026-11-03T21%3A13%3A46Z&se=2026-11-03T22%3A13%3A46Z&sr=c&sp=r&sig=F%2B7IrcXg8JZskakNrsjjIyTsySb56UG69waGF%2B0WUNg%3D)
6. At the prompt for transfer confirmation, click **Continue**.
7. Notice the message that the interaction is transferred successfully.
8. Click **Wrap up** to change your status to Available back again.

**Additional Information:**

If users are having issues seeing others in the queue upon transfer, please reference the filter queue section in this [document](/documentation/docs/aw-view-your-assigned-queues#:~:text=8x8%20contact%20center%20agents%20can,specific%20filter%20or%20select%20to:).