---
title: "Transfer a Caller to Voicemail of Another Extension"
slug: "transfer-a-caller-to-voicemail-of-another-extension"
updated: 2026-05-17T17:40:20Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/transfer-a-caller-to-voicemail-of-another-extension"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer a Caller to Voicemail of Another Extension

## Objective

Transfer a live call to a specific extension's voicemail box from 8x8 Work for Desktop or a desk phone.

## Applies To

- 8x8 Work for Desktop
- Desk Phones

## Procedure

### 8x8 Work for Desktop

1. Accept the call.
2. Click **More Options** (three dots).
3. Click **Transfer**.
4. Enter the desired extension.
5. Hover your cursor to the right of the extension's information, then click the Voicemail icon for the chosen extension.
6. The call will be transferred to the desired extension's voicemail after clicking the Voicemail icon.

### Desk Phones

1. Accept the call on your desk phone. ![answer.jpeg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10728)
2. Press the MORE softkey button until you see *xfrVM* then select it. ![more.jpeg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10727) ![xfer.jpeg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10726)
3. Enter the desired extension followed by the # key.
4. Wait for the IVR to confirm your transfer.
5. The call will be transferred to the desired extension's voicemail.