---
title: "Transfer Calls to External Parties in 8x8 Contact Center"
slug: "transfer-calls-to-external-parties-in-8x8-contact-center"
updated: 2026-09-11T15:21:03Z
published: 2026-09-11T15:21:03Z
canonical: "help.8x8.com/transfer-calls-to-external-parties-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer Calls to External Parties in 8x8 Contact Center

## Objective

Transfer a call to an external party from 8x8 Agent Workspace.

## Applies To

- 8x8 Contact Center
- Call Transfer

## Procedure

8x8 Contact Center allows agents to transfer an active phone call to an external phone number.

1. Announce to the current caller that you are going to transfer them to another telephone number.
2. While in an active call, click on the **Transfer** button. ![Transfer.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/7277?sv=2026-02-06&spr=https&st=2026-11-03T21%3A14%3A24Z&se=2026-11-03T22%3A14%3A24Z&sr=c&sp=r&sig=rwtJnz0RCXX5XU9h3h51dHRWKtkV%2BFVbwkI71Xc7P%2Fk%3D)
3. Click on the dial pad to enter the phone number you wish to transfer to and click **warm invite**.
4. Agent Workspace automatically places the phone interaction on line 1 on hold.
5. Type a telephone number then click **Dial**.
6. After the second party has answered the phone, tell the second party you are transferring a phone interaction to them, then click Transfer Lines to complete the transfer.
  - Agent Workspace changes your status to Post Processing.
7. To transfer the call before the second party answers the phone, click **Transfer**.
  - Agent Workspace forwards the call, then changes your status to Post Processing.
    - > [!NOTE]
> Note:
> 
> *If the second party does not answer the call, and the second party does not have a voice mailbox, the call eventually times out and is dropped.*
8. Click **End Post Processing** to change your status to Available, or click **Work Offline** if you need more time to complete any post-processing tasks.
  - > [!NOTE]
> Note:
> 
> *for information about your contact center's timeout interval, contact your contact center administrator.*

## Additional Information:

Q: How do I manage call transfer scripts in 8x8 Contact Center so agents don’t receive calls while offline?

A: Check the Transfer to Agent script setting for Working Offline to confirm that the agent's setting is not enabled to receive calls offline.