---
title: "Transferring Calls Using a Poly Handset"
slug: "transferring-calls-using-a-poly-handset"
updated: 2026-05-21T18:18:27Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/transferring-calls-using-a-poly-handset"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transferring Calls Using a Poly Handset

## Objective

Completing one of three types of call transfer: warm transfer, blind transfer, or transfer to voicemail.

## Applies To

- Poly Phones

## Procedure

### Warm Transfer

The warm Transfer is where you speak to the user of the extension you are transferring the call to, useful for telling the user who is calling.

1. While on a call, press the **Transfer** key.
2. Enter the desired extension number.
3. Wait for them to answer, speak to them, and give details to make sure the call is answered.
4. Hang up/**Transfer**.

> [!TIP]
> Tip:
> 
> It is always a good practice while doing a warm transfer always talk to the end user or stay on that call for minimum 10 seconds and then hit the transfer button if you just press transfer and then transfer again calls may get lost or call may even drop.

### Blind Transfer

Blind transfer is where you transfer the call straight to the intended destination. When there is no need to speak to the other person it goes straight to ringing their phone.

#### Method 1

1. While on a call, press **Transfer**.
2. Press **Blind**.
3. Enter the desired extension number.
4. Hit **Send**.

#### Method 2

1. While on a call, press **More** twice.
2. Press **BlindTrfer**.
3. Enter the desired extension number.
4. Press **Send**.

### Transfer to Voicemail

Transfer to voicemail lets you transfer the caller straight to the voice mail of another extension. Useful if you know the user is away from their desk.

1. While on a call, press **More** twice.
2. Press **xfrVM**.
3. Enter the desired extension number.
4. Press **Send**.

## Additional Information

It is always a good practice while doing a warm transfer always talk to the end user or stay on that call for minimum 10 seconds and then hit the transfer button if you just press transfer and then transfer again calls may get lost or call may even drop.