---
title: "Unable to Access 8x8 Contact Center in NetSuite"
slug: "unable-to-access-8x8-contact-center-in-netsuite"
updated: 2026-05-04T13:11:34Z
published: 2026-05-21T21:28:57Z
canonical: "help.8x8.com/unable-to-access-8x8-contact-center-in-netsuite"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Access 8x8 Contact Center in NetSuite

## Symptom

Cannot access 8x8 Contact Center in NetSuite.

## Applies To

- 8x8 Contact Center
- NetSuite

## Resolution

1. Log in to Configuration Manager for Contact Center.
2. Navigate to the Agents tab to create a new agent. Alternatively, you can use an existing agent account.
3. In the **General** tab, enter the agent’s information.

> [!NOTE]
> Note:
> 
> Take a note of the agent’s email address in Configuration Manager as it has to match the employee’s email address on NetSuite.
4. In NetSuite, navigate to **Setup > Users/Roles > Manage Users**.
5. Click the employee name. Employee information appears. Make sure the email address matches the agent’s email address in Configuration Manager.
6. On Employee page, select **Standard Employee** Form from the Custom Form list. Click **Edit** if you cannot see the Custom Form.
7. Click **Access** tab at the bottom of the employee information page.
8. Select **Give Access**.
9. Enter the agent’s user name and tenant (username@tenant) for **VCC Agent ID**.

> [!NOTE]
> Note:
> 
> For each agent that is a NetSuite user, you need to add VCC Agent ID to the access tab. The VCC Agent ID is the user name used to log in to 8x8 Contact Center (username@tenant).
10. Click **Save**.