---
title: "Unable to Access Recordings from 8x8 Admin Console"
slug: "unable-to-access-recordings-from-8x8-admin-console"
updated: 2026-05-17T17:31:07Z
published: 2026-05-21T21:27:46Z
canonical: "help.8x8.com/unable-to-access-recordings-from-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Access Recordings from 8x8 Admin Console

## Symptom

Unable to access recordings from 8x8 Admin Console. Upon trying to access the recordings from admin console, you receive an error message that reads, *"We were unable to gather your recordings. Please try again later."*

## Applies To

- Admin Console
- Recordings

## Resolution

Assign the user the Storage Admin Role.

1. Log in to Admin Console.
2. Open the Menu.
3. Select **Roles & permissions**.
4. Select **Assignments**.
5. Select **Create Assignment**.
6. Under *Assign To*, select the user.
7. For *Role*, select **Storage Admin**.
8. For *Scope*, select the desired Scope.
9. Select **Save**.

![Storage Admin Role Assignment Admin Console.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/19768?sv=2026-02-06&spr=https&st=2026-11-03T23%3A40%3A00Z&se=2026-11-04T00%3A40%3A00Z&sr=c&sp=r&sig=f5HktxG8hEdcDzy5h9puN6j0l111ksMPkIHmHArF5TE%3D)

## Cause

The user does not have a role with the relevant permissions to access call recordings assigned to them Storage Access assigned to. This can occur if an administrator adds a storage application role such as Storage API to an administrator that restricts their access.

## Additional Information

Alternatively, you may want to configure restricted access. For more information, see [Restrict Access to Call Recordings](/support/docs/restrict-access-to-call-recordings).