---
title: "Unable to Access Recordings Within Currently Configured Retention Policy for the User"
slug: "unable-to-access-recordings-within-currently-configured-retention-policy"
updated: 2026-05-11T09:32:39Z
published: 2026-05-21T21:27:46Z
canonical: "help.8x8.com/unable-to-access-recordings-within-currently-configured-retention-policy"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Access Recordings Within Currently Configured Retention Policy for the User

## Question

Why am I unable to access recordings within the currently configured retention policy for the user?

## Applies To

- 8x8 Work
- X Series
- Call Recording Storage

## Answer

The policy assigned to the user at the moment the recording is made determines how the recording will be stored. Changes made to a user’s policy will take effect on the user’s next available recording after the changes are made.

## Additional Information

- [How much Call Recording storage does each X Series license have?](/support/docs/how-much-call-recording-storage-does-each-x-series-license-have)
- [Managing Call Recording Storage Policy in 8x8 Admin Console](/support/docs/managing-call-recording-storage-policy-in-8x8-admin-console)