---
title: "Unable to Access Web GUI for Poly Devices"
slug: "unable-to-access-web-gui-for-poly-devices"
updated: 2026-05-21T18:17:36Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/unable-to-access-web-gui-for-poly-devices"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Access Web GUI for Poly Devices

## Symptom

Unable to access the web interface for Poly devices even if the computer is connected at the back of the phone and they are connected on the same network. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9825?sv=2026-02-06&spr=https&st=2026-11-03T23%3A12%3A03Z&se=2026-11-04T00%3A12%3A03Z&sr=c&sp=r&sig=ndOraQgym39jIYVabOt2IdZeDyVbhcz62izwqIEgwM8%3D)

## Applies To

- Poly VVX Series Phones

## Resolution

Enable the web server configuration in the phone Admin Settings.

1. Press the **Menu/Home Key**.
2. Select **Settings**.
3. Select **Advanced**.
4. Enter phone **Admin Password**.
5. Select **Administration Settings**.
6. Select **Web Server Configuration**.
7. Set *Web Server* to **Enabled**.
8. Select **Back** then **Save Config**.
9. After enabling the web server configuration, refresh the browser. ![Polycom.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9823?sv=2026-02-06&spr=https&st=2026-11-03T23%3A12%3A03Z&se=2026-11-04T00%3A12%3A03Z&sr=c&sp=r&sig=ndOraQgym39jIYVabOt2IdZeDyVbhcz62izwqIEgwM8%3D)
10. If the issue continues after enabling Web Server Configuration, try adding " https:// " before the IP address. For example https://192.168.1.xx

## Cause

Web server configuration is set to disabled, or your phone was not purchased from and provisioned by 8x8.