---
title: "Unable to Activate Poly RealPresence Trio 8800"
slug: "unable-to-activate-poly-realpresence-trio-8800"
updated: 2026-05-17T16:44:13Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/unable-to-activate-poly-realpresence-trio-8800"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Activate Poly RealPresence Trio 8800

## Symptom

When attempting to activate a Poly RealPresence Trio 8800, you see a login screen and cannot activate the device.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9293)

## Applies To

- Poly RealPresence Trio 8800

## Resolution

To resolve this issue, set a generic base profile on the device before activating it.

1. On a computer on the same network as the phone, browse to the phone’s IP address.
2. Log in as **Admin** and enter the administrator password.
3. Navigate to **Simple Setup**.
4. Open the **Base Profile** section.
5. Select **Generic** as the **Base Profile**.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9292)
6. Click **Save**.
7. Allow the phone several minutes to reboot.
8. When the phone is back online, verify the login screen is gone.
9. Continue on to activate your phone.

## Cause

Certain Poly RealPresence Trio models are Lync or Skype for Business enabled (models with part numbers -018 and -019). These models require a Generic Base Profile to be set before they can successfully activate.