Unable to Answer Calls in 8x8 Work for Desktop App

Symptom

When receiving an incoming call in 8x8 Work for Desktop, you are presented with the options to answer via desk phone or to hang up the call.

Applies To

• 8x8 Work for Desktop

Resolution

Change Call Using Selection

To answer calls using the 8x8 Work for Desktop app, ensure that you have Call Using Computer selected.

1. Open 8x8 Work for Desktop.

2. Click Call Using. If you have Call Using Deskphone selected, the icon will display as a phone.

3. Under Call Using settings, click Computer.

4. Review your audio options.

5. Close the settings panel.

Cause

This occurs when Call Using Deskphone is selected in 8x8 Work for Desktop.