---
title: "Unable to Answer Calls in 8x8 Work for Desktop App"
slug: "unable-to-answer-calls-in-8x8-work-for-desktop-app"
updated: 2026-05-17T17:40:11Z
published: 2026-05-21T21:27:46Z
canonical: "help.8x8.com/unable-to-answer-calls-in-8x8-work-for-desktop-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Answer Calls in 8x8 Work for Desktop App

## Symptom

When receiving an incoming call in 8x8 Work for Desktop, you are presented with the options to answer via desk phone or to hang up the call. ![VOD_Call_Using_Answer_Popup.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10658?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A39Z&se=2026-11-03T23%3A20%3A39Z&sr=c&sp=r&sig=yaHOGCiKwWZ3F1w%2FzxN2Mvf%2FFxsffvqRV%2BQWFFcl7co%3D)

## Applies To

- 8x8 Work for Desktop

## Resolution

### Change Call Using Selection

To answer calls using the 8x8 Work for Desktop app, ensure that you have **Call Using Computer** selected.

1. Open **8x8 Work for Desktop**.
2. Click **Call Using**. If you have *Call Using Deskphone* selected, the icon will display as a phone.
3. Under **Call Using** settings, click **Computer**.
4. Review your audio options.
5. Close the settings panel.

## Cause

This occurs when **Call Using Deskphone** is selected in 8x8 Work for Desktop.