---
title: "Unable to Change Agent Password in 8x8 Contact Center"
slug: "unable-to-change-agent-password-in-8x8-contact-center"
updated: 2026-04-21T10:39:33Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/unable-to-change-agent-password-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Change Agent Password in 8x8 Contact Center

## Symptom

You are unable to change your password as an agent using 8x8 Contact Center.

## Applies To

- 8x8 Contact Center
- Agent Password

## Resolution

Contact your IT department or system administrator to ask what the password setting requirements are for your organization.

## Cause

Your organization has set specific password requirements that were not met in attempting to reset the password.

## Additional Information

For more information on setting password requirements as an 8x8 Contact Center administrator, see our [web guide on Configuring Password Policies](https://docs.8x8.com/vcc-9-4-ProductDocumentation/Configuration_Manager_UnifiedLogin/Default.htm#cfgmgrsecurityconfgpwdpolicy.htm%3FTocPath%3DDefine%20Password%20Policies%20%7C_____1).