---
title: "Unable to Claim Phone Numbers in 8x8 Admin Console as Number Count is Negative"
slug: "unable-to-claim-phone-numbers-in-8x8-admin-console-as-number-count-is-negative"
updated: 2026-05-17T17:51:54Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/unable-to-claim-phone-numbers-in-8x8-admin-console-as-number-count-is-negative"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Claim Phone Numbers in 8x8 Admin Console as Number Count is Negative

## Symptom

Unable to claim phone numbers in Admin Console as the number count is showing as negative.![clipboard_e626e84a6ad49c21b194ca6d1e043f540.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6841?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A29Z&se=2026-11-03T23%3A41%3A29Z&sr=c&sp=r&sig=yETaJiJFzxCY33TcoefPhXfvUchA%2FVsZJztE17iAQw8%3D)

## Applies To

- Admin Console
- Phone Numbers

## Cause

This issue can occur when a number of licenses are cancelled from the account but the numbers claimed with those licenses have not been returned to the 8x8 number pool.

## Resolution

### Option 1

Return available numbers (of the same country) to the 8x8 number pool to level out the balance and free up licenses.

### Option 2

Raise a new order for the amount that is showing negative + the number of licenses needed to claim new numbers.