---
title: "Unable to Close the Integration Launch Screen in SugarCRM"
slug: "unable-to-close-the-integration-launch-screen-in-sugarcrm"
updated: 2026-05-11T10:55:53Z
published: 2026-05-21T21:28:43Z
canonical: "help.8x8.com/unable-to-close-the-integration-launch-screen-in-sugarcrm"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Close the Integration Launch Screen in SugarCRM

## Symptom

When launching the 8x8 Integration, a launch screen appears. Once the integration has launched the launch screen is unable to close and remains open, impairing the SugarCRM dashboard.

## Applies To

- SugarCRM 8x8 Integration

## Resolution

We have released a new version that contains a fix for the issue fix. Please upgrade to the latest version of v12-1.0.6 by going to our [8x8 Work for SugarCRM Integration](/support/docs/8x8-work-for-sugarcrm-integration) guide.

## Cause

The font used in the integration package to display the close button was no longer supported by SugarCRM. This caused the button to not be visible.