---
title: "Unable to Create or Schedule Reports in Analytics for 8x8 Work"
slug: "unable-to-create-or-schedule-reports-in-analytics-for-8x8-work"
updated: 2026-05-17T17:33:22Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/unable-to-create-or-schedule-reports-in-analytics-for-8x8-work"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Create or Schedule Reports in Analytics for 8x8 Work

## Symptom

Unable to create or schedule reports in Analytics for 8x8 Work.

## Applies To

- Analytics for 8x8 Work
- Legacy Reports

## Resolution

As of Analytics for 8x8 Work 2.1.2, users are **unable to create or schedule reports** using **Schedule Reports**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13736?sv=2026-02-06&spr=https&st=2026-11-03T23%3A18%3A41Z&se=2026-11-04T00%3A18%3A41Z&sr=c&sp=r&sig=alnJ5vzLZ9CtB%2Bl%2Fx8yqlRhSdU1z0FoDjdLdIKdo%2FUc%3D)

When trying to create or schedule a report using legacy reports, the following error will appear.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13737?sv=2026-02-06&spr=https&st=2026-11-03T23%3A18%3A41Z&se=2026-11-04T00%3A18%3A41Z&sr=c&sp=r&sig=alnJ5vzLZ9CtB%2Bl%2Fx8yqlRhSdU1z0FoDjdLdIKdo%2FUc%3D)

Users should instead use the **Schedule Report Emails (New)** feature.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13735?sv=2026-02-06&spr=https&st=2026-11-03T23%3A18%3A41Z&se=2026-11-04T00%3A18%3A41Z&sr=c&sp=r&sig=alnJ5vzLZ9CtB%2Bl%2Fx8yqlRhSdU1z0FoDjdLdIKdo%2FUc%3D)

## Cause

Analytics for 8x8 Work 2.1.2 disabled the functionality of legacy reports.

## Additional Information

More information on the new reports is available in [How to Schedule an Email Report in Analytics for 8x8 Work](/support/docs/how-to-schedule-an-email-report-in-analytics-for-8x8-work).