---
title: "Unable to Create Porting Order in 8x8 Admin Console"
slug: "unable-to-create-porting-order-in-8x8-admin-console"
updated: 2026-10-14T15:30:26Z
published: 2026-10-14T15:30:26Z
canonical: "help.8x8.com/unable-to-create-porting-order-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Create Porting Order in 8x8 Admin Console

If you have tried to submit a port request, in Admin Console, and received an error, please refer to this article:

[Why do I see an error when submitting my port request?](https://help.8x8.com/docs/error-when-submitting-a-port-request)

## Symptom

When submitting a port request in 8x8 Admin Console, you receive an error that reads, *"Unable to create porting order. Please try again."*![clipboard_ed2060c8ad98ce5a64c5f623abda0af77.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6842?sv=2026-02-06&spr=https&st=2026-11-03T23%3A01%3A16Z&se=2026-11-04T00%3A01%3A16Z&sr=c&sp=r&sig=Q3rlmzSZNznqBO8q%2Ba9oFGPIGzQOM8TklcN%2FYxNj31o%3D)

## Applies To

- Admin Console
- Porting

### Toll Free Port Requests

The uploaded bill's file size is too large. Re-upload your bill in a format that is 5MB or less (make sure it still lists the numbers being ported over).

### USA Port Requests

The address entered for the port request may have an incorrect Invalid number of digits for the zip code. Ensure that the zip code submitted is five digits long.

### International Port Requests

Ensure that you have chosen to select a temporary number from your available numbers. If you don't have any international numbers for that particular country available, contact your sales representative to start the process of ordering temporary numbers.

### Other Issues

If you have tried the above resolutions and are still unable to submit the number port, [Create a Case with 8x8 Support](/support/docs/create-a-case-with-8x8-support).