---
title: "Unable to Log in to 8x8 Hot Desk"
slug: "unable-to-log-in-to-8x8-hot-desk"
updated: 2026-05-17T17:54:29Z
published: 2026-05-21T21:25:00Z
canonical: "help.8x8.com/unable-to-log-in-to-8x8-hot-desk"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Log in to 8x8 Hot Desk

## Symptom

 Unable to log in to Hot Desk. The following message appears: *"Unable to Hot desk, Contact system administrator"*.
 

## Applies To

- 8x8 Admin Console
- Hot Desk

## Resolution

 Attempt one of the following troubleshooting steps to resolve.
 

- Disable Hot Desk in 8x8 Admin Console, then enable it again.
- Deactivate the device, then reactivate it.
- Try to change the Hot Desk device to see if it works with another device.
- Swap the extension of the Hot Desk login, create a new user, and assign it to Hot Desk.
- Make sure the extension you are trying to log in as is a Voice extension.

 If the issue persists, [Create a Case with 8x8 Support](/support/docs/create-a-case-with-8x8-support).