---
title: "Unable to Log in to Admin Console From 8x8 Application Panel"
slug: "unable-to-log-in-to-admin-console-from-8x8-application-panel"
updated: 2026-04-20T16:46:02Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/unable-to-log-in-to-admin-console-from-8x8-application-panel"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Log in to Admin Console From 8x8 Application Panel

## Symptom

Unable to log in to Admin Console from the Application Panel. When clicked, the page will load but then returns to the Application Panel every time.

## Applies To

- Google Chrome
- Windows OS
- Other web browsers

## Resolution

Clear cache, cookies, and temporary data from your browser settings.

### Chrome

1. On your computer, open **Chrome**.
2. At the top right, click More .
3. Click More tools. **Clear** browsing data.
4. At the top, choose a time range. To **delete** everything, select All time.
5. Next to "**Cookies** and other site data" and "**Cached** images and files," check the boxes.
6. Click **Clear** data.

## Microsoft Edge

1. Open **Microsoft Edge** and select Settings and more > Settings > Privacy, search, and services.
2. Under **Clear** browsing data, select Choose what to **clear**.
3. Under Time range, choose a time range.
4. Select **Cookies** and other site data, and then select **Clear** now.

### Safari

In **Windows**, close all your browser **windows**; in Mac OS X, quit (Command-q) your browser. To clear cache and cookies:

1. From the home screen, Select Settings > **Safari**.
2. At the bottom of **Safari's** settings screen, Select **Clear cookies** and data or **Clear Cookies** and **Clear Cache**.
3. Confirm when prompted.

If you use another browser, instructions on how to clear the cache, cookies, and temporary files can be found by searching this query on your preferred internet search engine.