---
title: "Unable to Make Outbound Calls in 8x8 Contact Center"
slug: "unable-to-make-outbound-calls-in-8x8-contact-center"
updated: 2026-05-17T17:47:18Z
published: 2026-05-21T21:28:15Z
canonical: "help.8x8.com/unable-to-make-outbound-calls-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Make Outbound Calls in 8x8 Contact Center

## Symptom

Agents are unable to make outbound calls in 8x8 Contact Center.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center
- Outbound Calls

## Resolution

### Check Outbound Codes

1. Log in to **Configuration Manager for Contact Center**.
2. Click **Outbound Phone Codes**.
3. Under *Active* **check the box** for the code that needs to be active.
4. Click **Save**.

## Cause

This can happen if a phone number has been recently removed or deleted from the 8x8 account.

## Additional Information

Try clearing browser cache and cookies, and if the issue persists, [Create a Case with 8x8 Support](/support/docs/create-a-case-with-8x8-support).