---
title: "Unable to Receive Inbound Calls Notifications on Android in 8x8 Work for Mobile"
slug: "unable-to-receive-inbound-calls-notifications-on-android-in-8x8-work-for-mobile"
updated: 2026-05-19T11:55:21Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/unable-to-receive-inbound-calls-notifications-on-android-in-8x8-work-for-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Receive Inbound Calls Notifications on Android in 8x8 Work for Mobile

## Symptom

Calls are not coming through to 8x8 Work for Mobile app.

## Applies To

- 8x8 Work for Mobile
- Calls
- Android Devices

## Resolution

1. Log in to 8x8 Work for Mobile App.
2. Tap the profile image to open your **Profile** screen.
3. Ensure your **Status** is not set on **DND**.
4. Check that **Mute notifications** is not **ON** as this can block incoming notifications. ![clipboard_eb9bca115a30d032722b41abd836df7e5.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15665?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A28Z&se=2026-11-03T23%3A41%3A28Z&sr=c&sp=r&sig=sUJV4hPo6kTyTaEw0cguM86ia2E%2FEy5mToojziTS0bA%3D)
5. Ensure **Business hours** are scheduled properly, as calls will not be offered to the user outside of set business hours. ![clipboard_ef3bba764ccb950df59db3621a30616f0.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15664?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A28Z&se=2026-11-03T23%3A41%3A28Z&sr=c&sp=r&sig=sUJV4hPo6kTyTaEw0cguM86ia2E%2FEy5mToojziTS0bA%3D)
6. You can also turn off Business hours. ![clipboard_eae82cb937d300ef35b23ef9c7a5c26b4.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15666?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A28Z&se=2026-11-03T23%3A41%3A28Z&sr=c&sp=r&sig=sUJV4hPo6kTyTaEw0cguM86ia2E%2FEy5mToojziTS0bA%3D)

## Additional Information

For more information, see the [8x8 Work for Mobile Android documentation](/documentation/docs/content-get-started-your-profile-and-settings).