---
title: "Unable to Reset 8x8 Password Due to Company Turned Off 8x8 Login Error"
slug: "unable-to-reset-8x8-password-due-to-company-turned-off-8x8-login-error"
updated: 2026-05-17T17:49:57Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/unable-to-reset-8x8-password-due-to-company-turned-off-8x8-login-error"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Reset 8x8 Password Due to Company Turned Off 8x8 Login Error

## Objective

When attempting to reset your 8x8 Work password, you receive an error that reads, *"Your company turned off 8x8 login."*

## Applies To

- 8x8 Work
- Admin Console

## Procedure

This process requires administrator access to Admin Console.

1. Log in to Admin Console.
2. Select **Identity Management**.
3. Ensure the 8x8 Username and Password option is checked.
4. Save your changes. ![clipboard_e2b87adcde20acb0a43f7177c1b8ff7fe.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/2010?sv=2026-02-06&spr=https&st=2026-11-03T21%3A53%3A57Z&se=2026-11-03T22%3A53%3A57Z&sr=c&sp=r&sig=YyxcDThciV3Ot%2FEcVmYJ92Sja7eEAw%2F0CMeUoISKLuc%3D)