If a multi-page internet fax fails to send, it can be due to a restriction or limitation of internet fax. Adjust the fax so that it is within the limits defined below:
Max size of 19 MB.
Max 5 files per fax.
Max 200 pages (in order to deliver as email attachment).
Must use 11 digits (e.g., 1 + 10-digit number) for sending outbound fax.
No special characters or letters with accents. (e.g.,: ñ)
If the document stops on multiple attempts at the same spot (for example, on page 4/9), examine the subsequent page (in our example, page 5) for additional attributes that could cause issues preventing the system from converting it for transmission, including:
Gray shading
Blurriness
General low quality
In that case, rescan the document, assure quality, and send again.
Cause
Listed below are the restrictions and limitations of internet fax:
Total fax size sent cannot be greater than 19 MB.
Maximum of 5 files per fax.
Maximum page count of fax attachment in fax email notification is 200 pages.
Internet fax notification with attachments are only available with faxes up to 200 pages (inbound only).
Any fax exceeding 200 pages can still be downloaded from 8x8 Work for Desktop.
Must use 11 digits for sending outbound fax. If a Number is Incomplete error appears, ensure that the user is sending to a fax number using 11 digits (e.g., 1 + 10-digit number).
Files sent cannot include any special characters or letters with accents. (e.g.,: ñ)