---
title: "Unable to Send Multipage Internet Fax"
slug: "unable-to-send-multipage-internet-fax"
updated: 2026-04-16T10:25:29Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/unable-to-send-multipage-internet-fax"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Send Multipage Internet Fax

## Symptom

Unable to send a multi-page internet fax. 

## Applies To

- 8x8 Work for Desktop
- Internet Fax

## Resolution

If a multi-page internet fax fails to send, it can be due to a restriction or limitation of internet fax. **Adjust the fax so that it is within the limits defined below**:  

- Max size of 19 MB.
- Max 5 files per fax.
- Max 200 pages (in order to deliver as email attachment).
- Must use 11 digits (e.g., 1 + 10-digit number) for sending outbound fax.
- No special characters or letters with accents. (e.g.,: ñ)

If the document stops on multiple attempts at the same spot (for example, on page 4/9), examine the subsequent page (in our example, page 5) for additional attributes that could cause issues preventing the system from converting it for transmission, including:

- Gray shading
- Blurriness
- General low quality

In that case, **rescan the document, assure quality, and send again**.

## Cause

Listed below are the restrictions and limitations of internet fax:

- Total fax size sent cannot be greater than 19 MB.
- Maximum of 5 files per fax.
- Maximum page count of fax attachment in fax email notification is 200 pages.
- Internet fax notification with attachments are only available with faxes up to 200 pages (inbound only).
- Any fax exceeding 200 pages can still be downloaded from 8x8 Work for Desktop.
- Must use 11 digits for sending outbound fax. If a **Number is Incomplete** error appears, ensure that the user is sending to a fax number using 11 digits (e.g., 1 + 10-digit number).
- Files sent cannot include any special characters or letters with accents. (e.g.,: ñ)