---
title: "Unable to Send SMS in 8x8 Work for Desktop"
slug: "unable-to-send-sms-in-8x8-work-for-desktop"
updated: 2026-04-16T11:55:11Z
published: 2026-05-21T21:27:46Z
canonical: "help.8x8.com/unable-to-send-sms-in-8x8-work-for-desktop"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Send SMS in 8x8 Work for Desktop

## Symptom

When attempting to send SMS through 8x8 Work for Desktop, you receive an error message that reads, "*Failed to send SMS."*

## Applies To

- 8x8 Work for Desktop
- SMS

## Resolution

Make sure the SMS contents does not have quotation marks (").

## Cause

Quotation marks will automatically prevent the SMS message from sending out.